Learn how to manage offers, counteroffers, and accept or reject buyer offers all from one place.
Before you begin, you must be registered on the customtruck.com website. For help, visit How Do I Register?
Once you have registered and logged into customtruck.com, you will see MY ACCOUNT at the top left of your screen. Hover over MY ACCOUNT and select MY MARKETPLACE.
Under the SELLERS section, find and click SELLER CONSOLE:
There are TWO tabs to navigate on the Seller Console: OFFERS and BUY NOW.
Under the OFFERS tab, you will see a list of all Marketplace units on which a user has placed an offer. In the status bar of each listing you may see:
- Waiting for Buyer
- Take Action
- Buyer Declined
If the status is Waiting for Buyer, you do not need to take any action. It is possible for other buyers to bid higher or Buy Now before a decision is made on your offer.
If the status is Take Action, you (the seller) need to either ACCEPT the offer (notated by the check mark button), REJECT the offer (notated by the X button), or make another COUNTEROFFER (notated by the arrows button).
After the initial offer, ALL ACTIONS regarding future offers must be taken within the Seller Console.
You may click VIEW OFFER HISTORY to see a list of offers up to the current state.
The BUY NOW tab will display Marketplace units that you have agreed to BUY NOW and the Buy Now price:
If you run into any issues navigating the Seller Console, please reach out to marketplace@customtruck.com.