This article explores several methods for monitoring the status of your parts order on customtruck.com. It guides you through the different options available for order tracking.
Upon placing an online parts order at customtruck.com, there are multiple ways to check on the status of that order: the CTOS Customer Portal, tracking via email, and tracking via SMS.
1. CTOS Customer Portal
Once you have registered and set up an account on customtruck.com, you have the option to place your online orders through the portal and conveniently track the status of your order there.
If you placed your online parts order as a guest, tracking through this method will not be available. Make sure to register at customtruck.com/register, and we will link your account for easy tracking.
Once you have logged in at customtruck.com/login, navigate to MY ACCOUNT > Parts Order History.
Locate the column labeled Tracking #, where tracking numbers for each online order are stored. Once tracking information is accessible, simply click on the hyperlinked tracking # to access more details.
Please allow up to 24 hours for tracking information to become available.
Upon clicking on a tracking number, the order tracking page will provide information on the shipment status, carrier details, and the option to subscribe for text alerts regarding that specific shipment.
If there are multiple shipments for your order, the tracking page will display the contents of each package and provide the option to track each individual shipment.
2. Email
Following the completion of an online parts order, regardless of whether you checked out as a guest or logged into your account, tracking updates will be sent to you via email using the email address you provided during the order placement or the one associated with your portal account.
You will be notified throughout the shipment process:
- Label Created: The shipment is currently awaiting carrier pickup.
- Shipment Confirmation: The package has been picked up by the carrier and is currently in transit.
- Delivery Anticipation: The delivery is anticipated for the following day.
- Delivered: The package has been delivered.
- Carrier Delay: Customers will be notified in the event of a carrier delay that is outside of Custom Truck One Source's control.
The links within the email will take you to the shipment's tracking page.
3. SMS/Text Message
By opting in on the tracking page, you can also receive tracking updates through SMS. Similarly to email, you will be notified throughout the shipment process:
- Label Created: The shipment is currently awaiting carrier pickup.
- Shipment Confirmation: The package has been picked up by the carrier and is currently in transit.
- Delivery Anticipation: The delivery is anticipated for the following day.
- Delivered: The package has been delivered.
- Carrier Delay: Customers will be notified in the event of a carrier delay that is outside of Custom Truck One Source's control.
The links within the text message will take you to the shipment's tracking page.
4. Phone
As always, you can contact our parts department directly at 877-831-0572.
If you have any inquiries or encounter difficulties with tracking parts orders, please feel free to reach out to us via email at parts@customtruck.com. Should you experience any technical issues while navigating the CTOS Customer Portal or the customtruck.com website, do not hesitate to contact us at portal@customtruck.com.