1. Help Center
  2. Additional Support

How do I request additional support or assistance?

We want to be here for you in every capacity possible. Learn the few different ways you can reach us when you need us.

Knowledge Base

Most questions users have may already be answered in Custom Truck One Source's Knowledge Base. Here you will learn things from how to register, searching and request equipment, all the way to scheduling reports.

Live Chat

If you are not finding your answers within the Knowledge Base, you can Chat Live with a Custom Truck One Source technical representative. Under the My Account section of the website, you will find a chat tool in the bottom right-hand corner of your screen:

Click the icon to open the window and click on the writing icon to start live chatting:

Text Us

If you prefer to text, or we aren't available on Live Chat, please text PORTAL to 816-310-1200. 

By Email

If you are still unable to get help, please email portal@customtruck.com for technical assistance and someone will reach out within 1-2 business days.